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FAQ and Troubleshooting

FAQ and Troubleshooting

Something goes wrong? Check this section to find the answer. If it is missing, just let us know, we'll be happy to help!

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13 articles in this collection
Written by Courselle Admin

How can I enable the full screen mode for my tour embedded on WIX and other WYSIWYG platforms?

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Written by Courselle Admin
Updated over a week ago

How do I set a password for the account created using my social network account?

Here you can learn how to set the password for your Roundme account if it was created using the 'Join With Social Networks' option.
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Written by Courselle Admin
Updated over a week ago

How do I set the first panorama in my tour?

Here you can learn more about starting panoramas in your tours.
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Written by Courselle Admin
Updated over a week ago

What can I do if gyroscope function doesn't work in my embed?

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Written by Courselle Admin
Updated over a week ago

What will happen to my tours when Pro Account subscription ends? Will they be deleted?

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Written by Courselle Admin
Updated over a week ago

Can I test the tour upgrade before I purchase it?

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Written by Courselle Admin
Updated over a week ago

What camera, equipment, software do you recommend?

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Written by Courselle Admin
Updated over a week ago

How do I share the link to the branded version of my tour

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Written by Courselle Admin
Updated over a week ago

What can I do if I reached a weekly upload limit?

Here you can find some information related to 'Uh-Oh! Upload limit reached' system message.
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Written by Courselle Admin
Updated over a week ago

What VR headset should I use to view Roundme tours?

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Written by Courselle Admin
Updated over a week ago

How do I delete my Roundme account?

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Written by Courselle Admin
Updated over a week ago
Pricing. Billing issues

Do you offer any discounts for non-profit organizations?

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Written by Courselle Admin
Updated over a week ago

Do you offer a discount if I purchase a bundle of Tour upgrades?

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Written by Courselle Admin
Updated over a week ago